Insurance claims
We speak insurance so you don't have to.
The damage is bad enough. Fighting for the claim shouldn't be. We document everything, work directly with your carrier and bill them for covered work.
Your claim fileBuilt from day one
Adjuster-ready- Moisture mapEvery affected room, with readings
- Photo logBefore, during and after
- Daily drying logsProof of dry standard
- Itemized estimateIn the format carriers use
- Direct billingSent to your insurer
How it works
Your claim, step by step
- 01
We stop the damage right away
Our crew starts mitigation as soon as we arrive. Your policy expects you to prevent further damage, and fast action keeps the claim smaller and simpler.
- 02
Document everything
Photos of the source and every wet area, moisture readings, thermal images and notes on the cause. This is the evidence adjusters rely on.
- 03
Open the claim together
If you haven't called your carrier yet, we help you do it while we're on site and give you what they'll ask for.
- 04
Meet the adjuster
We walk the adjuster through the loss, show the readings and answer their questions so nothing gets missed.
- 05
Itemized estimate & billing
We write the estimate in the format carriers use and bill your insurer directly. You handle your deductible.
- 06
Repairs and closeout
Once drying is verified, we coordinate repairs and send the final documentation so the claim can close.
Bring these when you call
- Your insurance company name and policy number, if you have them handy
- Photos or video of the damage and the source, taken before cleanup
- When you first noticed the water and what you think caused it
- Receipts for anything you spent stopping the damage, like a plumber visit
We work with every major insurance carrier, including
5.0 on Google
What customers say about claims
After our home experienced a major flood, I couldn't have asked for a better mitigation company. From day one, their team was incredibly responsive, professional, and informative. They took the time to explain every step of the process, answered all of my questions, and made what was a very stressful situation much easier to navigate.
What stood out most was the genuine personal interest they took in making sure our home was properly cared for. They were meticulous in ensuring there was no mold or lingering moisture, and I always felt confident they were doing the job the right way, not just the quickest way.
They also handled the insurance process seamlessly, coordinating directly with the carrier and making sure everything was documented correctly. Best of all, there was no out-of-pocket cost to us, which removed a tremendous amount of stress during an already difficult time.
I highly recommend them to anyone dealing with water damage. Their expertise, communication, and commitment to doing things right truly set them apart.
Great job, Levi and Moshe were so relatable, super knowledgeable, their crew and equipment was state of the art and updated. They communicate better than a married couple, i think for me this was my defining line for a great company to work with. The price was great, they worked directly with insurance for payment. And, even though my insurance didn't pay them in a reasonable time, they did not get aggressive or unprofessional. They were patient, respectful and I would definitely recommend them. My water damage was in mid May, and mostly because of Indians delays, by June 22nd paid in full and work completed. That's agreat turnaround.
Thanks again team ! Very professional helped us tremendously and billed insurance directly so was a pleasure , the team is officiant orrgnized and on time highly recommended!
Questions
Insurance FAQ
Does homeowners insurance cover water damage?
Most homeowners policies cover sudden and accidental water damage, like a burst pipe or a failed supply line. Gradual leaks, poor maintenance and rising floodwater are often excluded or need separate coverage. Every policy is different, so we help you read yours and document the cause clearly.
Should I call my insurance company or you first?
Either order works, but don't wait on the claim to stop the damage. Most policies expect you to take reasonable steps to prevent more damage, and starting mitigation quickly helps your claim, not hurts it. We can help you open the claim while we're on site.
Do I have to use the company my insurance recommends?
It's your home, and in most cases you can choose who does the work. Your carrier may suggest a vendor from their program, but you're generally not required to use them. We work with all the major carriers either way.
What do I pay out of pocket?
Usually your deductible, plus anything your policy doesn't cover. We bill the carrier directly for covered work, and we tell you up front if something looks like it falls outside your coverage so there are no surprises.
What if the adjuster disagrees with the estimate?
That's where our documentation pays off. We write estimates in the format carriers use, back every line with photos and moisture readings, and talk the adjuster through it. Most disagreements get resolved with better information.
Will filing a claim raise my rates?
We can't speak for your insurer. Your agent is the right person to ask about that. What we can do is give you a clear picture of the damage and the cost so you can decide whether a claim makes sense.
We're restoration professionals, not your insurer or attorney. Coverage decisions are made by your insurance company based on your policy.
Answering now, 24/7
Day or night, one call gets it handled.
Talk to a real person right now, anywhere in Georgia. Free on-site assessment, and we work directly with your insurance company.